Crown Street Surgery

Crown Street Surgery 2015-07-14 Person 1 5 0

Tried to register but a council tax bill was not proof of address as it was over two months old (sent out once a year) After great debate it was accepted. I was then told to go and sit down and fill out the form and bring it back up when complete. Once I completed the form I took it back to the receptionist. I put the form in front of her nobody else was at the desk. She looked up and told me to go away as she was on the phone. Both her tone and manner were abrupt and dis curteous. Another woman stood behind added that I was to wait until called due to patient confidentiality. As I am in my mid 40's I don't believe that being scolded like a child is the way to be treated. I waited where I was told which was again in ear shot of the other receptionist who was also on the phone, strange as waiting by one receptionist is at risk of breaching patient confidentiality, but not the other. Anyway when the receptionist had finished with her phone call she took my form and checked to see if I had filled it out correctly. She then informed me that I would have to give a urine sample. Unfortunately this was not going to happen, so she told me that I couldn't register. I haven't visited a doctor for over 5 years as my mother is a doctor and I try to resolve things with a phone call and a visit too a chemist. But from what I can remember from my previous visit. I registered and was given an appointment and told to bring a urine sample on my return for a examination. Maybe time are changing but they are changing for the worst. I know that people go to doctors for any little sniff or cough, but I just want to be able to have a doctor near to my home that I can call on in an emergency and not feel like I'm bothering somebody. If you are looking for that try else where, the doctors might be very good here but getting through the stern faced receptionist might be just to much

Crown Street Surgery 2015-06-11 Person 1 5 0

Not sure about other members of the staff but the receptionists are very unhelpful, not understanding and simply do not care. Very rude and very dismissive. Their default position was, come in and fill in the form again, even when the information was provided over the phone, which required writing 10 words

Crown Street Surgery 2015-03-25 Person 3 5 0

Generally, I have been happy with the GPs in this practice. And this review is prompted mostly by the overall atmosphere that I encountered during my last visit. First, the messages in the entrance hall - lots of messages which is good as it keeps you occupied while waiting for the doctor. However, I find certain messages a bit aggressive and in negative spirit which to me should be avoided to put in a place where people mostly come with some problems of their own. For example - there was the message saying roughly this - 'our receptionists are not robots and can be unpredictable if abused'. Perhaps here the employees often get abused by visitors but still, I do not think this is a right message to welcome everybody. Then there was this electronic message board which is supposed to provide the waiting patients with some ongoing information. This time however it was flashing the same message second after second, again and again - and it was again some negative kind of message - saying roughly this 'in november 2014 x% of patents missed their appointments'. At least in between there could be another message, for example, saying that, 'we apologise for your waiting and we try our best to be with you as soon as possible' My waiting time was about 40 min, nobody called me to apologise or anything, I approached the receptionist & asked for update, she said the nurse was on a meeting. At some point I went to the right corner to check the leaflets & spent several mins there and when came out there was the nurse standing near the receptionist and telling that she was waiting for me for five minutes! So nobody thought of looking inside the corner (which is supposed to be an obvious place if leaflets are for us to see) or calling my name. And after that you get a comment that you made them wait instead of getting a proper clear apology for waiting this long. In fact I went inside that corner to avoid that irritating e-message popping out again and again. One little note as well - the printed surgery news paper seemed to end on an unfinished sentence, and pity that so many copies were printed and no one seemed to have noticed it or cared to correct. So my overall recommendation is - to pay more attention on the quality & positive nature of information atmosphere that is provided in the waiting room for the waiting patients (both printouts as well as electronic); & if the patient needs to wait please be kind to keep her informed and apologise for that nicely. As you know, the treatment starts right from the moment one enters to your space.

Crown Street Surgery 2015-02-16 Person 4 5 0

This practice is very helpful and caring.My husband and I have been coming here for almost 40 years, and in all that time I have only had about 4 problems and all of those have been caused by computer generated prescriptions. The staff and Doctors are very thorough, and nice people too, which always helps. As mentioned before, the wait to be answered on the telephone is far too long and irritating, but it is worth it in the long run. Well done Crown Street.

Crown Street Surgery 2015-02-02 Person 4 5 0

The team have been really helpful to us recently and proactive in moving things forward. Timely support and no request (all reasonable on our part) refused